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Teams Of Service

This website is operated by ECOTRIC.COM. Throughout the site, the terms “we”, “us” and “our” refer to ECOTRIC.COM. ECOTRIC.COM. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Orders

Orders must be submitted by the following method:via our website www.ecotric.com.

Please ensure that you read these terms and conditions carefully, and check that the details on the Order and in these terms and conditions are complete and accurate, before you sign and/or submit your Order. If you think that there is a mistake, please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.

When you sign and/or submit your Order to us, this does not mean we have accepted your Order for goods. These terms and conditions will become binding on you and us when we issue you with a written acceptance of an Order , at which point a contract will come into existence between you and us.

2. Delivery

Electric bikes shipped within the contiguous United States qualify for free shipping*.

We are currently only shipping to the USA.

As we ship UPS we DO NOT ship to PO BOXES or APO.

Please note we are not responsible for any lost, stolen, or damaged items due to any parcel service fault.

For any third-party shipping, Ecotric.com cannot provide ANY additional shipping information or documentation. Order placed on our online store (www.ecotric.com) with the shipping address of the Ecotric.com retail location will be canceled.

3. Returns and Refunds

If you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike.Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, as well as batteries, are subject to a 10% restocking fee within the 30-day trial period.

4. Cancellation Rights

All orders that are canceled prior to shipping are eligible for a 100% refund of the total order price. Cancellation of orders that have already shipped out, or which ship out prior to the cancellation instruction reaching the relevant warehouse employee in time to halt shipment, will be subject to a 10% restocking fee.  We can't guarantee that your order cancellation request will reach the shipping warehouse in time to halt the shipment, so please notify us as early as possible of your intention to cancel your order.  Email to to to service@ecotric.com is quickest.

5. BIKE PERFORMANCE

Please note that information regarding the expected range on a single charge on one of our ebikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an ebike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.

6. SPECIAL OFFERS, CODES, AND PROMOTIONS

Ecotric.com reserves the right to put limitations on the combining, stacking, and use of any and all promotions done via the website, email, social media, or any other channels where promotions are detailed and/or distributed. Ecotric.com reserves the right to pause all promotions, codes, and referral programs for some sales and for all new product launches. Any and all promos must be used at time of purchase and cannot be used retroactively, promo codes cannot be stacked, used in tandem, etc.

7. STREET LEGALITY

Under the United State's Federal Electric Bike Regulations, our bike are considered street legal, and because of this are viewed as bicycles, not motorized vehicles. PLEASE NOTE, it is important for you to check your state, county, and local laws to ensure that you are riding legally and safely.

8. ORDERS FLAGGED AS FRAUD

If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email service@ecotric.com.

9. LIABILITY DISCLAIMER

You are responsible for your own actions while using an electric bike. Ecotric.com is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.

We reserve the right to refuse service, terminate accounts, issue refunds, void warranties, or cancel orders at our sole discretion.

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