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Second bike I've bought from you. This one is for my wife and she really likes it. Can highly recommend the product, but not necessarily the company. I would like to complain about your customer service. If I could, would give it ZERO stars! Have sent 2 emails to you and have never received a reply. Since you do not have a customer service telephone number, I was stuck. The charge for the purchase went through immediately, but I never received a notice that the bike had been shipped, etc. It just showed up. Luckily I was home and able to receive it. Never got an invoice for my purchase (which I requested). You clearly need to improve your communication skills.
Hi! I'm sorry about your bad customer service experience. I have reported your problem to the customer service department. Thanks for your comment.
Beautiful bike for the money!!! Great quality!! Very satisfied with customer service!!! Had a small problem. Ecotric responded the same day I texted. Took care of the issue immediately!!! Very happy. Cannot wait for the snow to melt, so I can ride it😀
Love the ease of riding bikes. We live on a hilly area and getting up was hard and this bike makes it fun to ride again. This is our third bike for our family of three and all of us are in our late 50s and haven’t got on a bike in a long while. Customer service is readily available and was able to handle any questions or concerns I had. Delivery came quickly and was packaged good. The only issue we had was the paint job was not prefect. But we love riding our bikes.
I must say, as a first time eBike owner, this fat tire bike lives up to my expectations. Shipping was fast and safely delivered. Unboxing was really pretty easy, for me at least. Build quality is not bad at this price point. I did have to tweak things up a bit but for the most part, it was ready to ride within about 45 minutes! And customer service is exceptional. I had some issues with the disc brake pads dragging but customer service responded quickly with a fix. Overall, I’m very happy with the bike, which I purchased for my wife. She hadn’t ridden a bike in roughly 35 years yet she hopped on and was riding again in about 20 minutes! And she loves it. And I’m happy!!
This is our third ecotric bike we own, we have two 26” beach snow electric bikes , which have been nothing but awesome!!! My wife who is short, liked that bike but needed something where if needed she could jump off safely, went back to ecotric and found this bike!
Super easy to put together, love that it folds up and can put in the back of our 4Runner, ride is just as good as the beach/snow bike. Ordered a rear rack and now the bike is complete for beach trips to some off road tails!
Look at the fat tires and the perfect curves. It is just like dolphins, which are chubby and cute but flexible. It has a 500W power motor, a 12.5AH high-capacity lithium battery, and its upper tube and handlebar are foldable. In addition, fat 20-inch tires provide good shock absorption. All this means this is a portable e-bike that you can ride for a long time on any road. And I couldn't come up with any other better options.
This Model is UL Certified Product. UL certifications demonstrate that our products have been tested to applicable safety standards. UL's recognized regulatory expertise provides critical credibility to authorities and the marketplace. Bring our products to market more efficiently and clearly differentiate them on crowded shelves with certification from the safety science leader.
Second bike I've bought from you. This one is for my wife and she really likes it. Can highly recommend the product, but not necessarily the company. I would like to complain about your customer service. If I could, would give it ZERO stars! Have sent 2 emails to you and have never received a reply. Since you do not have a customer service telephone number, I was stuck. The charge for the purchase went through immediately, but I never received a notice that the bike had been shipped, etc. It just showed up. Luckily I was home and able to receive it. Never got an invoice for my purchase (which I requested). You clearly need to improve your communication skills.
Hi! I'm sorry about your bad customer service experience. I have reported your problem to the customer service department. Thanks for your comment.
Beautiful bike for the money!!! Great quality!! Very satisfied with customer service!!! Had a small problem. Ecotric responded the same day I texted. Took care of the issue immediately!!! Very happy. Cannot wait for the snow to melt, so I can ride it😀
Love the ease of riding bikes. We live on a hilly area and getting up was hard and this bike makes it fun to ride again. This is our third bike for our family of three and all of us are in our late 50s and haven’t got on a bike in a long while. Customer service is readily available and was able to handle any questions or concerns I had. Delivery came quickly and was packaged good. The only issue we had was the paint job was not prefect. But we love riding our bikes.
I must say, as a first time eBike owner, this fat tire bike lives up to my expectations. Shipping was fast and safely delivered. Unboxing was really pretty easy, for me at least. Build quality is not bad at this price point. I did have to tweak things up a bit but for the most part, it was ready to ride within about 45 minutes! And customer service is exceptional. I had some issues with the disc brake pads dragging but customer service responded quickly with a fix. Overall, I’m very happy with the bike, which I purchased for my wife. She hadn’t ridden a bike in roughly 35 years yet she hopped on and was riding again in about 20 minutes! And she loves it. And I’m happy!!
This is our third ecotric bike we own, we have two 26” beach snow electric bikes , which have been nothing but awesome!!! My wife who is short, liked that bike but needed something where if needed she could jump off safely, went back to ecotric and found this bike!
Super easy to put together, love that it folds up and can put in the back of our 4Runner, ride is just as good as the beach/snow bike. Ordered a rear rack and now the bike is complete for beach trips to some off road tails!
