I purchased a new display for my rocket 26 inch bicycle, it took a little while to receive the new display but actually arrived a few days early. I plugged the new display in and I immediately got an error code 10. I sent an email to the service department at Ecotric and it took them at least 5 days to respond to my message. Their message back to me was they could not help me, because they do not do Returns on accessories,. The display is not an accessory the bicycle will not run without the display!. I understand if I wanted to return a helmet or a basket there would be no return on that. I'm very displeased with the company for not backing up their equipment that they sent me. Their response was that the error code 10 was a motor problem. I have seen this area code before and it's related to a defective display, and maybe a motor problem. But I have had experience with this error code, error code 10, and the last supplier that I purchased the display from that gave this error code, gladly and quickly replaceed the display. The new display that was sent by the other company immediately fixed the problem there was no problem with the motor. Ecotric does not want to back up their equipment and I'm very disappointed with them and I welcome the opportunity to let people know that Ecotric does not back up their product. Up until this point I am very happy with the echo trick product in relation to the bicycle that I bought for them. The service after the sale is slow and does not help me with a problem I have by not backing up their product
