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Our goal is to keep the ordering process as simple as possible. Shipping times vary from 2-4 business days and delivery time varies between 2-5 business days if your electric bike is in stock.
This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.
Our warehouse and fulfillment center is based in Oakland,CA and Mobile, AL. Our orders are shipped directly from there.
Shipping Cost We offer free shipping on all of our bikes everywhere within the lower 48 states!（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship ebikes and batteries by UPS or Fedex. So please give us your right shipping address. If you write wrong and insuficient shipping address, you will bear the second shipping cost. Once your bike ships, you will be emailed a tracking number so you can see when the scheduled delivery time will be!
PICK UP FROM THE WAREHOUSE IN OAKLAND CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email firstname.lastname@example.org.
HOW THE BIKE IS SHIPPED
Ecotric Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, and you’re done.