At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased vehicle.If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20% of original price.If you exchange ebikes, we also need to charge 20% restocking fee of original price.
If you buy spare parts on our website, we do not accept the return of the spare parts, if you insist on returning it back, you need to bear this returned shipping cost and 20% restocking fee of original price. Please confirm that you buy the right spare parts.
To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned ebikes, as well as batteries, If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20% of original price. Details, click here: https://www.ecotric.com/pages/what-is-your-return-policy
How to return
Contact our Customer Service Department at firstname.lastname@example.org to approve the return within 30 days. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund in 2 -3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item. Looking for information about the warranty? Click here to go to Warranty Overview & Registration