REVIEWS

Based on 1333 reviews
85%
(1127)
10%
(131)
5%
(68)
0%
(4)
0%
(3)
Delivery

Very quick delivery, well packed, easy assembly. 16" snow right now so haven't had time to ride yet

Compliment

I Jerry Gatlin, like this Ecotric Hammer, Fat Tire, E bike, one thing I hope the Designer's, builder's will do is make them go fast enough, to keep up with Los Angeles City Traffic. 1-24-22...

Replacement Battery for ECOTRIC Fat Tire Folding Ebike(FAT20810), Starfish,dolphin and Peacedove

Ecotric ride ON Snowmobile trail

Box showed up in great condition. Unpacked bike and assembled parts as needed. Charged battery and headed out on the front lawn, on a trail I had made a few day before.The fat tire bike handled the snow with ease. I wish it had heated hand grips, my gloves weren't warm enough. Looking forward to my next ride when it warms up a little .

Good bike but poor customer service especially with damaged components

Received bike with lots of scratches and damage to the fork ring making it unable to finish assembly. Cannot contact Ecotric via phone and their email service is subpar. They sent me the wrong replacement part even after I sent them a picture of the damaged part. They also sent the rear rack separately that was supposed to be part of the bike…and the hardware was missing from that box making it impossible for me to attach the rear rack.
My main issue is lack of any customer service or support via phone. Everything has to be done via email and takes them days to respond and they don’t even comprehend what you communicated to them. They need to have live customer/support agents in the US available for any issues with their bikes.
(And I’ve purchased from them before, Ecotric Hammer without problems). But the experience with this purchase and frustration from not being able to talk to a real person has made me reconsider purchasing from Ecotric again.

Password security Screen Display Option

I had my 1st Ecotric Rocket was stolen at work , went and bought one more with the blue rims this time & 3 U-locks .
It would be Helpful to have a Password to unlock our Display Screens , just as we do with our Phones . I find it Odd we do not have that option .

B
Large Basket
Brian Foote (San Antonio, US)
Large Basket

The basket is so well made, that I had to apply pressure to the metal to install the screws. I do wish the basket had a quick release versus being bolted to the rack.
I would definitely recommend this product.

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M
Rear Rack for Seagull Electric Bike
Mandi White (Gibsonton, US)
Great solid good quality

I used the screws that came with the original bike...but I am glad I have some back up screws just in case .

Great value for the money

I must say, as a first time eBike owner, this fat tire bike lives up to my expectations. Shipping was fast and safely delivered. Unboxing was really pretty easy, for me at least. Build quality is not bad at this price point. I did have to tweak things up a bit but for the most part, it was ready to ride within about 45 minutes! And customer service is exceptional. I had some issues with the disc brake pads dragging but customer service responded quickly with a fix. Overall, I’m very happy with the bike, which I purchased for my wife. She hadn’t ridden a bike in roughly 35 years yet she hopped on and was riding again in about 20 minutes! And she loves it. And I’m happy!!

Very nice bike

We received our bike shortly after putting our order in. It was easy too assemble just like the reviews said. Since we have enjoyed our bike very much that a friend of ours ordered one shortly after trying ours. Well made very sturdy and lots of fun. The company is also vert quick at replying if you have any questions. Thank you very much will likely purchase another one shortly.

Great value!

This is our third ecotric bike we own, we have two 26” beach snow electric bikes , which have been nothing but awesome!!! My wife who is short, liked that bike but needed something where if needed she could jump off safely, went back to ecotric and found this bike!

Super easy to put together, love that it folds up and can put in the back of our 4Runner, ride is just as good as the beach/snow bike. Ordered a rear rack and now the bike is complete for beach trips to some off road tails!

Smooth road

I brought it from Ecotric.com and I enjoyed ride to work at ups every day & winter very often and have been more experienced about short road was straight path like 20 miles, wonderfully ride with portable & folding

Bought 2.

I bought two bikes, one for me and one for my wife. I’m 71 and she’s 68 and we love them. Bought them to use around the campgrounds with our RV and the bikes were exactly as advertised and more fun to ride then we could have hoped. Great purchase, great price, great fun. Thanks

D
Rear Rack for 20" Fat Tire Folding Electric Bike and Dolphin
Doug Mccallumit went on like one two three (Traverse City, US)
Good product

Came in 8 days and went on like one two three

Warranty

So, what does Ecotric mean?
From: ECOTRIC
To: Sam Lettes
Cc: [****]
Sent: Mon, Jan 17, 2022 1:35 am
Subject: Re: Brakes in the Bison
Hello Sam,
Sorry, if so, it's best to wait the entire brake levers for this bike, we will have it back in stock after 2 to 4 weeks.
Thanks for your support to ECOTRIC.
Best Regards
Sandy​
So, since the the front brake lever is not separately type, don't need the olives, only the rear brake lever needs one.
For the barb, it was installed in the brake tube, don't pull it out, just need to screw it out a little.
Please help the customer to fix it as your best with your way, if failed and need extra items, pls send us pictures to let us know, which parts you still need and what's the quantity of them, we will try to apply to them again.
So, can Ecotric explain to me what, do they mean? when they said on Mon, Dec 6, 2021 at 6:33 PM ECOTRIC wrote:
28876
Hello Daniel and Sam,
Shipment of the brake calipers is UPS ****************
We shipped them to Sam's shop directly, we shipped two set brake levers with calipers, when you receive them, need to use one of the left and one of the right to use them on Bison.
Thanks for your support to ECOTRIC.
Best Regards
Sandy
So, can anyone explain to us all how you use the one of the left and one of the right to use them on Bison. if the front lever is not a separate piece?
So next question so why did Ecotric not send the rights parts in the first place then back on Dec 06 2021?

Warranty

So, what does Ecotric mean?
From: ECOTRIC
To: Sam Lettes
Cc: [****]
Sent: Mon, Jan 17, 2022 1:35 am
Subject: Re: Brakes in the Bison
Hello Sam,
Sorry, if so, it's best to wait the entire brake levers for this bike, we will have it back in stock after 2 to 4 weeks.
Thanks for your support to ECOTRIC.
Best Regards
Sandy​
So, since the the front brake lever is not separately type, don't need the olives, only the rear brake lever needs one.
For the barb, it was installed in the brake tube, don't pull it out, just need to screw it out a little.
Please help the customer to fix it as your best with your way, if failed and need extra items, pls send us pictures to let us know, which parts you still need and what's the quantity of them, we will try to apply to them again.
So, can Ecotric explain to me what, do they mean? when they said on Mon, Dec 6, 2021 at 6:33 PM ECOTRIC wrote:
28876
Hello Daniel and Sam,
Shipment of the brake calipers is UPS ****************
We shipped them to Sam's shop directly, we shipped two set brake levers with calipers, when you receive them, need to use one of the left and one of the right to use them on Bison.
Thanks for your support to ECOTRIC.
Best Regards
Sandy
So, can anyone explain to us all how you use the one of the left and one of the right to use them on Bison. if the front lever is not a separate piece?
So next question so why did Ecotric not send the rights parts in the first place then back on Dec 06 2021?

Warranty

So, what does Ecotric mean?
From: ECOTRIC
To: Sam Lettes
Cc: [****]
Sent: Mon, Jan 17, 2022 1:35 am
Subject: Re: Brakes in the Bison
Hello Sam,
Sorry, if so, it's best to wait the entire brake levers for this bike, we will have it back in stock after 2 to 4 weeks.
Thanks for your support to ECOTRIC.
Best Regards
Sandy​
So, since the the front brake lever is not separately type, don't need the olives, only the rear brake lever needs one.
For the barb, it was installed in the brake tube, don't pull it out, just need to screw it out a little.
Please help the customer to fix it as your best with your way, if failed and need extra items, pls send us pictures to let us know, which parts you still need and what's the quantity of them, we will try to apply to them again.
So, can Ecotric explain to me what, do they mean? when they said on Mon, Dec 6, 2021 at 6:33 PM ECOTRIC wrote:
28876
Hello Daniel and Sam,
Shipment of the brake calipers is UPS ****************
We shipped them to Sam's shop directly, we shipped two set brake levers with calipers, when you receive them, need to use one of the left and one of the right to use them on Bison.
Thanks for your support to ECOTRIC.
Best Regards
Sandy
So, can anyone explain to us all how you use the one of the left and one of the right to use them on Bison. if the front lever is not a separate piece?
So next question so why did Ecotric not send the rights parts in the first place then back on Dec 06 2021?

Warranty

So, what does Ecotric mean?
From: ECOTRIC
To: Sam Lettes
Cc: [****]
Sent: Mon, Jan 17, 2022 1:35 am
Subject: Re: Brakes in the Bison
Hello Sam,
Sorry, if so, it's best to wait the entire brake levers for this bike, we will have it back in stock after 2 to 4 weeks.
Thanks for your support to ECOTRIC.
Best Regards
Sandy​
So, since the the front brake lever is not separately type, don't need the olives, only the rear brake lever needs one.
For the barb, it was installed in the brake tube, don't pull it out, just need to screw it out a little.
Please help the customer to fix it as your best with your way, if failed and need extra items, pls send us pictures to let us know, which parts you still need and what's the quantity of them, we will try to apply to them again.
So, can Ecotric explain to me what, do they mean? when they said on Mon, Dec 6, 2021 at 6:33 PM ECOTRIC wrote:
28876
Hello Daniel and Sam,
Shipment of the brake calipers is UPS ****************
We shipped them to Sam's shop directly, we shipped two set brake levers with calipers, when you receive them, need to use one of the left and one of the right to use them on Bison.
Thanks for your support to ECOTRIC.
Best Regards
Sandy
So, can anyone explain to us all how you use the one of the left and one of the right to use them on Bison. if the front lever is not a separate piece?
So next question so why did Ecotric not send the rights parts in the first place then back on Dec 06 2021?

Warranty

So, what does Ecotric mean?
From: ECOTRIC
To: Sam Lettes
Cc: [****]
Sent: Mon, Jan 17, 2022 1:35 am
Subject: Re: Brakes in the Bison
Hello Sam,
Sorry, if so, it's best to wait the entire brake levers for this bike, we will have it back in stock after 2 to 4 weeks.
Thanks for your support to ECOTRIC.
Best Regards
Sandy​
So, since the the front brake lever is not separately type, don't need the olives, only the rear brake lever needs one.
For the barb, it was installed in the brake tube, don't pull it out, just need to screw it out a little.
Please help the customer to fix it as your best with your way, if failed and need extra items, pls send us pictures to let us know, which parts you still need and what's the quantity of them, we will try to apply to them again.
So, can Ecotric explain to me what, do they mean? when they said on Mon, Dec 6, 2021 at 6:33 PM ECOTRIC wrote:
28876
Hello Daniel and Sam,
Shipment of the brake calipers is UPS ****************
We shipped them to Sam's shop directly, we shipped two set brake levers with calipers, when you receive them, need to use one of the left and one of the right to use them on Bison.
Thanks for your support to ECOTRIC.
Best Regards
Sandy
So, can anyone explain to us all how you use the one of the left and one of the right to use them on Bison. if the front lever is not a separate piece?
So next question so why did Ecotric not send the rights parts in the first place then back on Dec 06 2021?

Got charger within a few days and am very satisfied with the product

Vortex

Bike is a 10/10. Easy and smooth and could go really fast!! Was promised free gifts but never received anything. But overall this bike was worth it!

Great Product

Great Bike for my teenage kids

My first ebike and I love it

Bought this as my first ebike and was shocked at just how much I love the bike. There are 3 settings. One is just throttle and requires peddling. The second adds to your every stride in a minor way and the third adds to your stride in a major way. I have been riding this in Daytona Beach so it's flat. I get amazing 15 mile treks without issues and it goes over the bridges here at 15 mph. In major assist you can really get moving really quick. I wish I would have bought the mirrors.

A
ECOTRIC Disc Brake Pads - Square Shape
Andrew Crossman (Bremerton, US)
Brake pads for the 26” fat tire bike

They were easy to install and work great!

Replacement Battery for ECOTRIC Fat Tire Folding Ebike(FAT20810), Starfish,dolphin and Peacedove

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