Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).
Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at firstname.lastname@example.org ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.
a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)
The returned unit must be in like-new condition, include all original packaging, accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund.
Returned units are subject to a 20% of inspection and restocking fee from the original price.
The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.
If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.