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What is Your Return Policy?

At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy.

This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike at no cost to you! We even cover the return shipping. There are no hidden fees and no hassles for our customers. Before return, please make sure to contact us to request a Return Authorization number-we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, as well as batteries, are subject to a 10% restocking fee within the 30-day trial period.

Finally, you’ll have 30 days to return any accessories purchased on our website. There is no restocking fee but we do ask that you pay for return shipping.

For complete details, please click here.

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