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Ecotric bike Return Policy

  1. Ecotric Electric Bicycle Return Policy allows you to return your electric bicycle within 30 days from the date of receive for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
  2. Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and paste it on the carton when shipping back returned electric bike.
  3. Ship-back charge:
         a. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the 20% restocking fee if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
         b. If the return is accepted, Ecotric will issue a pre paid shipping slip to you by email. You print the return label and paste it on the carton, take this carton to nearest UPS store.(If you need the pick up service, please tell us and we will arrange a return label with the pick up fee for you, but you need to pay this pick up fee.)
  4. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund. 
  5. Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
  6. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

For complete details, please click here.

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