I reached out to Ecotric via email explaining that I had lost my key to one of my batteries. They responded within 24 hours and sent me a direct link to a replacement lock and key for my specific battery. As always the response was kind and helpful. I ordered the replacement lock and key set and had it in hand within 5 days.
Replaced the old lock with the new one in about 10 minutes. Everything worked as it should. Once again, excellent CS from Ecotric. Thank you!
