Ecotric 48V Fat Tire Portable and Folding Electric Bike with LCD display-Black and Blue

he really likes it

This is the fourth Ecotric bike my wife and I have purchased. First was my Lightning, a really nice and powerful ebike. Then we ordered two Tornado e-mountain bikes. Those are FANTASTIC! We love those two bikes. Now I've decided to go a slightly different direction and have purchased this one. I love it already and only have 42 miles on it. It's great fun to ride and serves a different purpose than any of the others. I purchased this one on Amazon (but still from Ecotric) at an excellent price. Another great Ecotric ebike! When someone asks for my recommendation on ebikes I always suggest that they look into the Ecotric line first just based on their quality and price. Hard to beat an Ecotric deal in a head-to-head comparison.

E Bike order was filled and delivered very quickly. Easy assembly, no missing or damaged parts. Folding 20” Ebike was purchased to travel on the back of my motorhome and provide auxiliary transportation at campgrounds and National Parks. Very impressed with the power of the 500 watt motor, especially up the hills. I was so satisfied I just put in an order for another one.

The bike is gorgeous and seems well made. The handles are a beauty and the seat is fantastic. I love the fact that the bike folds easily. I have been able to explore all sorts of places since purchasing this bike.
But there are several issues I had to deal with so far:
* The assembly instructions that come with the bike are garbage; you have to find a video on youtube to get the bike assembled. You will need more than one person to assemble the bike. Just so you know.
* Then there is an issue of brakes that in my case failed 200 miles into owning the bike. I had to have my rear brake replaced and now my front brake is acting up. The bike tech who replaced the brake told me they have replaced brakes on several Ecotric bikes, and it's a problem because of the multiple shortcuts made in the design. I think that almost $1000 would buy you a decent e-bike, but not according to Ecotric.
* The Pedal Assist seems to be all over the place. On a different day you get a different output at the same levels of pedal assist. No rhyme or reason for it.
* Getting a hold of anyone by phone is nearly impossible. I once had to call 17 times in a row to get a human to ask for advice on which model of Ecotric to purchase. I don't know why customer service is this bad. It shouldn't be. This isn't China, after all. I am afraid that should the bike require technical support, it will be an exercise in futility.
The bike is heavy even when you remove the battery, but it is liftable and packable. I am holding onto the hope that I won't have issues that can't be resolved for a while. This is a new bike.
Before committing to this bike, check out the Facebook group for Ecotric owners and read every post. That will allow you to see what you can expect and if the price is worth it.