Bike had a bad controller. After contact with customer service, and some photos, a new one was shipped. Hooked it up, and the bike works fine. I haven't been able to ride for the past almost ten years because of complications from hip surgery. So I was a bit Leary getting on and going, but I really wanted to ride again. I used to do trail riding on a mountain bike. Long distances. I know I can't do that anymore, but with this bike I can ride, and hopefully get myself pedaling again in time.
My first ride was cautious, just around the block. I went again, and got myself a little lost thru the development. It was so awesome and fun just being back on a bike, I didn't want to stop.
I definitely love this bike. Second one I purchased. The first I gave as a gift to a good friend. It was a 26 fat beach/mtn bike, which fits him well. With Me being a bit shorter, the 20 fat folding is perfect.
We will be back on the trails, with a bit of electric help. Great bike, and buying experience, even with the initial controller issue, I still will give a five star review. Awesome, fun bike!
Customer service was prompt, and courteous, as was shipping.

The bike looks great, but I've had front and rear brake issues since I unboxed it. The emailed support and they gave me instructions on how to adjust the rear and front brakes, but I can't seem to get the issue to go away. The brakes constantly rub and grind. I tried to call customer support 3-4 times, but was never able to talk to someone live.

Super fun little bike. Whole family has been running it everywhere. The only negative so far is the brakes squeaked on day one. Seat is comfy, everything works right, battery holds a good long charge. It's be perfect if the brakes were not as noisy. They work but squeak...

Sorry I am unable to ride the bike at this time. The bike is a little too big for me. I'm not sure what to do. I'm open for suggestions.

I decided I wanted an eBike to commute to work and did a TON of reading and research. After a few test-drives of different brands I was impressed enough with the Ecotric's combination of good quality and competitive price to order one. My order shipped the next day and even with a UPS service interruption the delivery was less than a week. Assembly is pretty straight forward but if you are not handy be prepared to find some online resources to help with directions. The included instructions are pretty light.