the bike’s performance and its price are excellent
However, it is lacking assembling instructions.
Searching the online but I could not find any video about assembling the bike.
Installation of the front wheel is a critical one.
There was no instruction, no Allen wrench.
So I used a flier to tighten the quick release which is not a proper way to tighten it.
I took my seagull bike out to ride for the first time and toward the end of the ride the front wheel wobbled so much that I thought the front wheel would fly out of the bike or collapse.
Fortunately, accident did not occur. If it did I would have been badly injured.
After this incident I contacted Ecotric about this issue. Instead of offering me to bring the bike to their shop to be looked at & repaired, they asked for video clips to show the problem.
It went back and forth between me and Ecotric.
I got frustrated because of no support from Ecotric, I decided to take my Seagull bike to a shop to be checked out & to be fixed.
Be aware of Ecotric’s customer support.
Not only the front wheel problem, when I have issues with the front & back lights ( which I ordered from Ecotric ) and reported this. Again, Ecotric asked me to provide a video clip showing the issue.
I don’t know if Ecotric realizes that how hassle it is to videotape an issue unless I have someone to videotape while I operate the lights to show problems
Why can Ecotric trust customers when they reported issues with merchandise ?
And just send them the replacement

After a lot of Internet research, I chose the Ecotric Seagull for its design, power, features and price. I received the bike five days after I ordered it, which was quite amazing. I assembled it in less than an hour, but did encounter a couple of problems. The front rotor was slightly bent and I had to straighten it. When I first rode the bike there was a terrible squeak in the rear hub, so I had to remove and reinstall the rear wheel (a real PITA), which resolved that problem. Lastly, in 7th gear the chain rubbed against the dropout and I couldn’t fix it. I contacted customer service and they offered to pay the cost of having me take it to a bike shop to have an additional spacer put in between the hub and the dropout. I did, and that solved the problem. I think this is a terrific bike for the money, and I couldn’t ask for better customer service.

Great bike, very well made. Very comfortable.

After a month, bike performs as advertised. Lots of long lasting power and fast. Climbs steep hills at 20mph. Super brakes. Easy to use. Good company to deal with.

Wonderful piece of engineering..works very well, goes anywhere. Had to replace seat for my ancient backside, which I had on my previous bike. Only need to get Fenders now, a must in Washington. Really has been much more than I expected for the price.